Rbcroyalbank Sucks Customer Reviews and Feedback
The Royal Bank of Canada (RBC; French: Banque Royale du Canada) is a Canadian multinational financial services company and the largest bank in Canada by market capitalization. The bank serves over 16 million clients and has 86,000+ employees worldwide. The bank was founded in 1864 in Halifax, Nova Scotia, although its legal and official headquarters is located at Place Ville Marie in Montreal, Quebec. However, its corporate headquarters is located in Toronto, Ontario. RBC's institution number (or bank number) is 003. In November 2017, RBC was added to the Financial Stability Board's list of global systemically important banks.
On January 2007, CBC Radio reported RBC is "refusing" people of certain nationalities to open U.S. dollar accounts with the bank. Canadian citizens with dual citizenship in Cuba, Iran, Iraq, Myanmar, North Korea or Sudan (mostly countries with U.S. sanctions) are affected. The U.S. Treasury Department restricts certain foreign nationals from using the U.S. dollar payment system to limit terrorism and money laundering after the September 11, 2001, attacks. RBC replied that compliance with such laws does not represent an endorsement by the bank and on January 17, clarified its position on the application of the U.S. laws, specifying that "with some exceptions" it does open accounts for dual citizens of the sanctioned countries. There have also been reports that the bank has closed the accounts of some Iranian-Canadian citizens.
says"Pay is low, tellers start part time and mobile with barely enough hours to pay the bills and may need a 2nd job when you start. Very sales driven and everything tracked."
Sr. Mortgage Specialist (Former Employee) says"this is a company with poor management and un-realistic goals. they treat employees very poorly. They are not interested in the best product for the client but what they can up sell and make most revenue. You are told to cross products to client no matter if they need them or not they just have not been caught yet. WORST employer to ever work for. Very POOR management. TOLD to make sure every client is sold insurance, because otherwise they make no money on the mortgage they just lent out."
Banking Advisor (Former Employee) says"Doesn't matter what you do, volunteering, coaching, and sales performance, when you dedicate all your efforts, only those that are favored move a head, in my branch, only females were made managers and they only promoted females and their KPI's did not matter, it was only if she liked you and towed the party line even if it was immoral."
Banking Advisor (Former Employee) says"It’s a slaughterhouse environment, micromanagement at its peak. The managers have double standards and will ask you to leave any given day. I left my job to join RBC knowing that it’s an old bank with a good brand reputation but the work environment from day 1 was toxic. All of the people who I interviewed with got hired for the role. They just hire people and let them go , my advice would be if you’re working somewhere and the RBC guy calls you up for an interview,just ignore them.its gonna take a toll on your well being"
Customer Service Specialist (Former Employee) says"Ugh working here at RCAP Leasing was a drag. Very negative and stressful environment where no one enjoyed their job, everyone looking elsewhere. Management didn't seem to know what they were doing. Also many huge mistakes made with repercussions felt in many departments. Lack of training to blame."
Advisor (Current Employee) says"Depending on the type of role you are employed in, It is fine if you starting your career, The benefits are good and an entry-level job, it provides a fine salary"
Warehouse Operative and Forklift Driver (Former Employee) says"I was there for nearly a year and I wouldn’t want to work there again the managers there weren’t great. Your over worked and under paid they expect to much ."
Senior Operations Officer (Former Employee) says"It is new created bank established to boost the financial system. It is emerge from joining seven local banks. It's a fully owned Ghanaian bank which start on first of August 2018"
Operation specialist (Former Employee) says"If you care about your personal health and want to live longer, skip this company. Micromanagement system that awaits you at 2985 Virtual way unit 302 is venomous, performance obsessed manager, venomous. location for the bilingual operation specialist position.noneBad, unhealthy management environment"
Sr QA Analyst (Former Employee) says"RBC is very bad place to work especially if you are from QA background. Managers/PO/Scrum masters are mostly incompetent and no nothing about the QA process and test automation in general. People who have expertise in Automation have to work 100% in manual and automation leading to heavy workload and mind you if you miss some defect in manual testing you are made the easy target and have to take all the blame. Very toxic work culture with rude colleagues who love getting into your business and ask very personal questions. Lot of group ism among the vendor companies. I started having severe health issues because of work culture at RBC. Lot of boot licking culture. If you butter the Product owner who acts like mafia boss you will be receive lot of praise and boost in your career. Although RBC portrays to be most fair place to work with no discrimination whatsoever there is no proper channel to raise your concerns. Its all a show for the outside world. You have to ultimately forget and quit the company for your mental health and sanity because no one cares.HR is non existent.No one from HR approached me on my last day of work and exit interview didn't happen. I decided that i am never working for this company again."
Représentant service à la clientèle (Former Employee) says"Trop de stresse , pas beaucoup d’employés, Formation manquante"
Banking and Cards Advisor (Former Employee) says"Too much pressure for sales and performance numbers. Week coaching, not enough compensation for the job that is done. Weak leadership within the organization."
Mortgage Loan Officer (Former Employee) says"RBC only cares about themselves Big corporation beats down the little guy Like me RBC ruined my life and I wish I could get that back Thanks for squashing methere Are NONE!!They don’t care about their employees"
Account Manager (Current Employee) says"Not a good company in terms of pay, highly political nature, growth is extremely slow. alot of boot licking needed for growth, not a healthy culture. More emphasis is given on show offs rather than actual work."
Financial Administrative Assistant/ Investment Representative (Former Employee) says"Taking care of bank accounts and loans by helping to make arrears payments, bill payments, changing account types also helping clients with their phone banking."
Teller, Reconcile Business and Personal Accounts (Former Employee) says"I had a child that she had an accident where she lost one of her eyes and they didn't let me go to the hospital to see her because they were short-handed, no enough personal.Nothing free...Nothing to appreciated the hard work.They didn't care about no one problems.I"
GLOBAL LOANS OFFICER (Former Employee) says"Regardless of HR policies and systems in place, the team lead/manager can get away with mistreatments. There is a prevalent environment of stress and panic especially among the management which passes it down to the junior level staff. Some managers can cross the line and use abusive language. HR at the very best will give them basic warning but no solid actions are taken to prevent it from happening in the future."
Credit Cards Specialist (Current Employee) says"The calls come in faster than you can breathe and if you’re efficient you’ll take over 100 calls a day . It’s exhausting and draining. The job is also extremely repetitive with no room for growth . Bad management, have nothing constructive to do and badger you constantly."
IT Professional (Former Employee) says"Run away if you are a smart and talented person!!!! Horrible micromanagement by managers with absolute lack of intelligence. Management is talentless and below mediocre and it allows only such type of people to make progress.NonEverything"
Expert Client Service Representative (Former Employee) says"I did not enjoy working there for two reasons: - sales pressure on service role - no career growth unless you have connection to people in management/leadership"
IRP (Former Employee) says"I worked at RBC and it was the most stressful place, not to mention they are very pushy to sell product... Everyrthing was about how many products you sold to clients and have you met your sales target."
Rey H says"So I got the cops called on me for saying; "This is f**Ken ridiculous." While sitting down and legs crossed. I'm black and this was not the first time RBC profiled me and was extreme about it. They had the police assault me on their property. They know what cops do to blacks and yet they still called. These kind of people, are the kind that say. I don't see color. Well, my bad that I was born in color. I guess they don't see me. I made complaint and removed several thousands of dollars from them. My complaint detailing that last straw as well as some of the experiences I had to endure while I employed them. I guess it fell on def ears. As of today I got a letter saying they cancelling my accounts. I already know a black mans word is nothing to them. This was just more proof of that. This was just funny as I already was moving the rest of my money out of their business. They don't respect the black dollar so I not trying to give it to them. No sorry or anything. I advise any black person do not bank with RBC. In my opinion they racist."
bashir sayed says"The worst bank in Canada. Their direct investment support line had me wait for 5 hours on the line, and the line got cut off. With billions of dollars, I would assume they would have a callback option. I regret leaving TD for this useless bank."
MR Roofer says"Been with the bank for 15 years and never had any problems till last November 2019. They lowered my immediate release limit from $1500 to $100 with no notice and no reason, even put a hold on my regular pay cheque. Called in amd the person I spoke to fixed it right away and raised my limit to $2500. Then in November of 2020 it happened again. I called and no one could help me. Went into the branch and the guy kind of helped me. He took the gold off but dropped my release limit from $2500 to $1500. One month later I got a letter stating they were lowering my limit once again. I called in and the lady who helped me reassured me she reversed the decision and put a note on my account so it wouldn’t happen again. Guess what, it happened again. Never once did a have my regular pay cheque come back NSF. After many of calls and going in to my main branch the problem couldn’t be solved. One of the phone calls I was told they do it to their clients time to time to so they don’t spend too much money!!! Really? The bank decides if I want to spend $2500 in one day now. Another one of their helpful team member told me it was due to my credit. What does credit have to do with a regular pay cheque that goes in every two weeks for almost 4 years and always clears have to do with it? So after 24 hours i got a call from the manger at my main branch, she released the hold and told me that I could no longer cash my cheques through the ATM or on my banking app, I’d have to go into the branch every time!! Why go into a branch during Covid if you don’t have to? And why would a hold be put on a regular pay cheque during Covid when so many people are struggling to get by??? Also I did not get a deferral on my credit card payments when they were offering them to their clients. As of today I am with another bank that does not put a hold on the money that belongs to you!! And my RBC accounts are closed for good. Long story short, RBC get your stuff together and treat people better like your competitors do."
its me mas says"I WOULDN'T EVEN GIVE ONE STAR... ON JAN. 12 I WENT TO BUY SOMETHING AND TRANSACTION DECLINED AND WHEN I CHECKED MY ACCOUNT WAS MINUS 138 DUE TO PRE AUTHORISED PAYMENT. SO I TRANSFERED MONEY AND MADE IT POSITIVE... ON JAN. 13 I CHECKED MY ACCOUNT AND I SAW I HAVE 632 DOLLARS EXTRA.. WHEN I CHECKED I SAW A 45 DOLLARS CHARGE FOR NSF AND RETURN OF THE PAYMENT BUT DATED JAN. 11.. I CALLED THEM AND I ASKE WHY YOU CHARGE ME NSF WHEN YOU OVER DRAFT MY ACCOUNT??? AND WHY DATED JAN 11 .. SHE , CISILIA, TOLD ME MY ACCOUNT WAS POSITIVE ON JAN 11 AND NEVER WAS MINUS... BIG F.. LIE... THEN SHE SAID OH MAYBE THIS IS THE COMPUTERIZED AND WITHDRAW THEN RETURNED.. I AM ASKING WHY THEY SHOULD TAKE MY MONEY OUT OF ACCOUNT WHEN THEY ARE CHARGING NSF??? AND IF THEY TAKING OUT MY MONEY THEY SHOULD JUST CHARGE ME FOR OVER DRAFT. BUT F.. LADY PUT ME ON HOLD AND AFTER 15 MIN CUT THE LINE... E MAILED THEM NO ANSWER.. PURE BS..."
Saheleh Mortezagholi says"horrible Service, I was waiting 5 hours for somebody help in in fraud department and 3 hours for someone help me in investment department."
Yeshe Cho-char says"Horrible customer service. Rude employees trying to talk you into bad investments to maximize their commissions. Do the research and trust your instincts,"
Bill D'Angelis says"RBC has to be the worst bank for when you have a problem and call Visa customer service. Why the call it customer service, I’m not sure. In November my wife Visa card was compromised, I was on hold for an hour and a half. Today I noticed a $6000 amount on my Visa, which appeared twice, I’m still on hold and it’s been 2 hours and 15 minute...still on hold. I would say they must be the worst!!!! Regards Bill"
Ashley Yu says"on hold for 5 hours. i was on hold for 5 hours when they disabled my online banking due to "fraud". when i called in i was transferred 5 times from "online banking" department to "digital department" to "fraud" to "credit card" centre asked for a supervisor they said no have to transfer first. called at least 20 times during the day, at night, on weekends. i am out of the country so cannot walk to the branch to get my money back. but you bet the second i get back i am taking out all my money. have over 60k in investment and mortgage with them."
I Ta says"Extremely poor customer service, especially the client care team. I have one of their British Airways Avios credit card, never received my points. They randomly create an account for you and deposit your points there bc it's easy for them. Followed all of their instructions but pointless in the end, no change. They just do what's easy for them and don't really want to help or correct their own errors. Complained about it but no use either. Extremely extremely frustrated to deal with!! DON'T GET THEIR CREDIT CARDS."
Chris Lowe says"It's the sh..est bank on the Earth and I give no stars if I could Chris Lowe"
Steve Mueller says"I go to the branch on Montreal Road next to Montfort Hospital, they lock all the doors to the ATM, so clients have to go pay 3 bucks to access their money! I have called, told them about it, and as usual, the bank keeps locking it. Guess they dont squeeze enough money out of people, they have to lock their doors, and make ATM inaccessible to anyone. Mice way to rip people off of their money. Banks take great pride in doing this to people. I'm calling and demanding my service fee's back or they can shove their account where the sun never shines. No respect for clients, unless you are filling their pockets. And even then, they laugh at us.."
Jerry Braun says"I made an e-transfer and they debited my account, but they didn't transfer the funds. After 5 phones calls, a branch visit and hours on hold, the RBC finally admitted they did not transfer the funds as the security department flagged the transfer as suspicious. They didn't tell me or my RBC branch they did this. They won't tell me why they did this or when they'll put my money back in my account. I'm assuming it was merely a mistake, but the security department will not answer phone calls. The transfer I made was from my RBC account to my investment account in Toronto. Absolute BS. UPDATE: RBC on-line said they put my money back in my account a week ago. I called them out on this and the rep hung up on me. After another 1:46 on hold, I got through to security at RBC and was told that they had not stopped the e-transfer, but INTERAC had. Security also confirmed that RBC on-line service rep was not 'accurate' in telling me that my money was been refunded. Security could also not explain why the other RBC reps were so mis-informed and poorly trained."
Nicolas Stewart says"Archaic institution that will have you waiting on the phone for hours, only to be told to go walk into a branch, where they will tell you they can’t do anything, and that you should call into central account services for help. A wildly inefficient monstrosity. Please, god, someone revolutionize consumer banking."
Steve Chamaa says"Absolutely garbage bank! Kicked me out after 20 years of loyal service with absolutely no reasoning and now won’t even let me have a company card though my company. At a lost for words how a Canadian bank can treat people like this with no basis."
Brian Lapskov says"On the rare occasion that RBC customer service replies to me, it takes a minimum of 2 weeks. Most of the time, I never receive a reply. Including when I reply to one of their replies. They are literally not willing to help their customers with anything at all. They opened a savings account for me without asking me, and then afterwards claimed I was ineligible for their new savings account offers... Ridiculus! And no help ever. STAY AWAY."
Lawrence Stewart says"Terrible UI, broken links, terrible customer service. like beyond terrible."
faris nabil says"Staff are great and I like it when I visit their branches. I am really mad about thier hidden service fees, every period of time I get charged of services fees that are not clear and no details on it at the online more than the word of "Service fees""
Ella Kirk says"Do not bank here! Their security is bad. I have been the victim of fraud three times in their hands. Checked my bank balance a couple days ago and I see $-200 some in my account. I called them to see what the heck was going on and they put me on hold to try and figure out how they could pin it on me and after the third time on hold they have nothing to show for it. Not impressed with their service."
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